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Overview of a hotel online reservation system:
First of all, you would want to get to know what is web booking engine, what is online reservation system before we know more how it works.
Web Booking Engine or Online Reservation System has been developed by different companies for more than 10 years and perhaps one could
say that it is probably not so long after online travel agent business has started. The main aim of this is to provide an instant room
confirmation for the guests wishing to book hotel rooms from the hotel’s own website.
The basis behind this is that the system holds room inventory, which is initially input by hotel’s designated staff,
from the backend system. Some booking engines can provide only B2C (Business to Consumer) option only, some can provide both B2C
and B2B (Business to Business). Guests, visiting the hotel’s website require to input the date of arrival / departure
and some certain needs in order for the booking engine to provide them with the results, i.e. what room types are available or
what rate plans? Then, follow the steps to select the plan(s) and provide the guest’s information as well as payment
details to complete the online reservation process.
Technically speaking, all booking engines available in the market work in the same principles with the same objectives.
The only major differences are the design of functionality (whether or not it can accommodate B2B or B2C or both, the look and feel,
and last but important, pricing structure that costs the hotels for the use of their system. So, you may have to think about the overall
picture first before you select your online booking engine partner. You may want to consider what functions your website needs,
i.e. will you consider B2B, B2C or both? Can your potential supplier accommodate your needs?
Nothing is for FREE! Some hotels with budget constraints or has limited knowledge about online business,
will easily be tempted to select a company that provides FREE set up, FREE monthly fees, some even provides FREE website
design in the package, but this will come at a substantial running cost. Normally, this involves some certain percentage of the
room revenue generating from the hotel’s own website. This may seem a good decision to make but when it comes to the
final when you see the bills, you may not totally agree with this as you end up paying more than you should!
Why should you pay 10% of your room bookings that actually come from your own website? Some hotels that go
for FREE web design may have more headache later when it comes to the time when they want to end the contract and they
finally realize that their web pages will probably disappear from the site as well, together with their emails, etc.
Onehotelsolution.com Booking Engine:
As already mentioned briefly above, we are developing this master-piece right from the scratch based on the inputs given by different hoteliers,
from the field of sales and marketing department to front office and reservation. The whole purpose is to ensure that our system is the most
user-friendly and covers at least 80% of the hotel’s needs. (no system is perfect!)
Our booking engine provides backend system for hotel’s staff to update and maintain rates and availability, including special promotion,
either FREE bonus nights or Percentage discount, or both. We work through rate plans and this allows maximum flexibility to cater for various
promotions that a hotel can think of, as well as packages.
B2B and B2C options are both looked at and at present, the system is comfortably handling the B2C option with approximately 20% more work
to complete in order to cater for B2B option. We shall inform you of the progress.
Online Payment gateway is available for those properties that wish to have one. We have a central poll that collects payment on behalf
of the properties. This option works on percentage base. Please find out more in “Our Fees” section.
We have also another option for those who are not so serious with the online payment and this works out cheaper with two different options
to suit the hotel’s rate structure.
Learn more how a booking engine can benefit you as a hotel’s operator.
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